Terms & Conditions

Welcome to our website. By booking a taxi or using our services, you agree to the following terms and conditions. Please read them carefully.

1. 🚖 Booking & Confirmation

• All bookings must be made through our website, phone, or WhatsApp.
• A booking is confirmed only after receiving confirmation from our team.
• Advance payment may be required for outstation trips or special bookings.

2. 💳 Payment Policy

• Payments can be made via cash, UPI, or online transfer.
• Full or partial payment must be completed before the trip begins (as applicable).
• Any extra charges (toll, parking, night charges) must be paid by the customer unless stated otherwise.

3. ⏱️ Cancellation & Refund

• Cancellations must be informed in advance.
• Cancellation charges may apply depending on timing:
  • More than 24 hours: No charge
  • Within 24 hours: Partial charge
  • Last-minute cancellation: Full charge may apply
• Refunds (if applicable) will be processed within a reasonable time.

4. 📍 Pickup & Waiting Policy

• Customers must be available at the pickup location on time.
• Drivers will wait for a limited time (usually 15–30 minutes).
• Additional waiting time may be charged.

5. 🧾 Pricing & Additional Charges

• Prices may vary based on distance, vehicle type, and route.
• Extra charges may include:
  • Toll fees
  • Parking charges
  • Driver allowance (for outstation trips)
  • Night charges (if applicable)

6. 🚘 Vehicle Usage & Responsibility

• Customers must not damage the vehicle or behave inappropriately.
• Any damage caused will be charged to the customer.
• Smoking, alcohol consumption, or illegal activities inside the vehicle are strictly prohibited.

7. 🛣️ Outstation Trips

• For outstation travel, minimum kilometers per day may apply.
• Driver allowance and accommodation (if required) must be covered by the customer.
• Multi-day trips must be planned and confirmed in advance.

8. ⚠️ Delays & Liability

• We are not responsible for delays due to traffic, weather, road conditions, or unforeseen circumstances.
• We are not liable for any loss, damage, or delay caused during the journey beyond our control.

9. 📱 Customer Responsibility

• Customers must provide accurate booking details.
• Any changes must be communicated in advance.

10. 🔒 Privacy Policy

• Customer information will be kept confidential and used only for booking and service purposes.

11. 📝 Changes to Terms

• We reserve the right to update these terms at any time without prior notice.